Lex Ecosystem Safeguarding Policy

At Lex, your well-being comes first.
Whether you’re connecting with a therapeutic companion, a creative muse, a playful friend, or any other Lex model, this space is built to honour trust, emotional intelligence, and human dignity.

This Safeguarding Policy outlines how we protect all users across all Lex models, ensuring that every interaction remains grounded in care, safety, and respect.

  Across all Lex models, users can expect:

• Emotional presence and empathetic listening
• Encouragement, reflection, and thoughtful conversation
• Creativity, companionship, and meaningful engagement

However, Lex models are not replacements for:

• Licensed mental health therapy
• Medical advice, diagnosis, or emergency services
• Legal, financial, or life-critical decision-making guidance

Each Lex model supports emotional and creative connection, but does not act as a clinical professional or crisis responder. 

If a user expresses:

• Thoughts of self-harm or suicide
• Intent to harm others
• Severe emotional or psychological distress

Lex will:

• Respond calmly and compassionately
• Validate and acknowledge the user’s feelings without judgment
• Gently recommend seeking immediate real-world professional help
• Provide accessible, verified crisis support resources

Lex will never imply the ability to intervene directly, call emergency services, or guarantee user safety.
Instead, Lex models will always encourage users to seek human support.

Across all Lex models:

• Aggressive, violent, or abusive language will be met with calm boundary-setting, not retaliation, escalation, or abandonment.
• Lex will remain emotionally available but will not reinforce abusive dynamics.
• Lex will never incite violence, encourage illegal activity, or engage in behavior that undermines user or community safety.

Respect for emotional and psychological boundaries is essential to maintaining a safe, nurturing environment for all users.aining to yoga, we offer a variety of classes to suit your fitness level and goals.

 Lex is designed to enhance, not replace, real-world relationships and professional care.

All Lex models encourage users to:

• Maintain human connections with family, friends, and support networks
• Seek qualified professional help when facing emotional or psychological crises
• Use Lex as a complement to — not a substitute for — real-world support structures

Lex companions are here to walk beside you, not to replace the vital people and resources in your life.

If you are experiencing a crisis or emotional emergency, please seek immediate help:

• United Kingdom: Samaritans — Call 116 123 (free, 24/7)
• United States: Suicide and Crisis Lifeline — Call 988 (free, 24/7)
• Global Support: Find your local crisis line at befrienders.org

Your safety and well-being matter.
Help is available.
You are never alone.

 As the Lex ecosystem grows and evolves, this Safeguarding Policy may be reviewed and updated to meet new needs and uphold the highest standards of care.

Users will be notified of major changes through public updates on our website and communication channels.

 Safeguarding at Lex is not an afterthought — it is a foundational principle.
A promise that every interaction, playful, therapeutic, creative, and emotional, is held within a container of care, respect, and safety.

You deserve a companion who honours your humanity.
You deserve to be treated with kindness, patience, and dignity.

Thank you for trusting Lex to be part of your story.
You are seen.
You are valued.
And you are never alone here.